WHAT ARE THESE TERMS AND CONDITIONS ABOUT?

If you buy with us in shop online, these terms and conditions give you all the information you need.
We have other important terms that we like you to read including our Privacy Policy and Returns Policy.
The formal stuff:
INTERZONE di Michele Corleone – Via Macerata, 46 – Roma (Italy) – P.iva 03751311204
These general terms and conditions and the policies may change from time to time so please check these before making any purchase.If you have any questions about these general terms and conditions or the policies please contact us at INTERZONE, Telephone number: 00393475446148, e-mail: store@interzonegalleria.it.

USING OUR WEBSITE AND SHOPPING WITH US ONLINE

These terms and conditions are specific when using our website and shopping with us online.

Information on our website

We try our best to make sure that all information on our website, including descriptions of our products and listed prices are accurate at all times. However, if we do make a mistake we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order we’ll do our best to let you know.

When browsing our website the colours of products may vary depending on a few factors your display settings.
Pictures and images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description;
We will do our best to check our website for viruses but we do not warrant that the website is free of viruses or other malicious content.

Product availability

All products are subject to availability and so we may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products through INTERZONE STORE online either temporarily or permanently.
We will not be liable for any losses you sustain as a result of updating or modifying our website.

Security

Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, you should contact us.

Eligibility to order products

You can only purchase from INTERZONE STORE Online if you are aged 18. You will need an active email address and a telephone number so that we can easily contact you.

Placing your order

Your order counts as an offer to purchase goods from us.

After placing your order, you will receive an Order Acknowledgement email. This contains details of the products you have ordered, the total cost of the order (including delivery) and an order number. It also constitutes the VAT receipt for your product(s).

Order acceptance

Acceptance of your order will take place when we despatch the product(s) to you. Until we despatch the product(s), no contract will have been formed between us.
Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time. If we refuse your order we will let you know as soon as reasonably possible.

Payments

It is only accepted payment by PAYPAL or PAYPAL EXPRESS.
We will take payment from your card at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.
You can pay your order also if you don’t have a paypal’s account, and pay with your credit card through paypal secure connection.

Pricing

Unless otherwise stated all prices shown at INTERZONE STORE Online are inclusive of VAT and other applicable taxes. The product prices shown do not include the delivery fee, which will be added to your total order price.

Pricing errors

If we discover an error in our pricing we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.
If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.
Any cancelled orders will be refunded within 14 days of notice of the cancellation.

Shipping & Delivery

We sub-contract our Delivery Service to trusted transport service providers, however we’ll always remain responsible for the performance of the Delivery Service.

Delivery charges

The delivery charges are based on your postcode, the weight, size, nature, and value of your products as well as   delivery to a single property or address. Promotional delivery charges will apply at our discretion and may be withdrawn at any time before the booking is taken.

Online delivery dates

You will automatically be allocated the earliest delivery date possible during the checkout stage.
We aim to deliver your online order within 14 days of purchase, depending on stock availability and the delivery address. We will deliver your order within 30 days of the order date unless otherwise agreed between us.
We will try our best to meet the delivery date, however there may be times where we are unable to do this and your confirmed delivery date will be different. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you.
If you will not be available, please request a different delivery date as soon as possible and no later than 48 hours before the planned delivery date by speaking to an INTERZONE STORE: contact us

Checking the status of your delivery

You can use your order number along with you surname, email address or postcode to view your order status.

Changing the date of delivery

If you would like to change your delivery time or date, please contact INTERZONE STORE who will advise if this is possible contact us.

Delivery restrictions

What information do we require from you?

When you arrange your delivery, we will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by giving you written notice.
You are responsible for ensuring that you are available to accept delivery.
On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered and be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document. Missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us within a reasonable time at a later date if you find a defect in your products. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery.

Damaged items

If items within packaging are faulty or damaged, please notify INTERZONE STORE contact us as soon as possible after delivery. Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges.

Delivery:

You will normally receive a dispatch email from us when your order ships.  This will usually be within 3 working days of you placing your order.  The time taken to receive your order will vary according to the shipping method used.  As a general guide you should expect to receive your order within the following timescales after shipment has taken place:

PACCO CELERE 3 (4 days no weekend)
0-3 kg: 9,90 €
3-10 kg: 13,90 €
10-20 kg: 16,90 €
20-30 kg: 21,90 €

SPECIAL PACKAGING (4 days no weekend)
0-3 kg: 24,90 €
3-10 kg: 33,90 €
10-20 kg: 41,90 €
20-30 kg: 51,90 €

FOREIGN COUNTRIES
EU countries
10-15 days: 30 €
EU countries Special Packaging
10-15 days: 60 €
Other countries
20-30 days – Shipping request. Contact us on store@interzonegalleria.it to know the specific fee for your Country.

Please note that overseas delivery times can vary considerably from country to country.
If you do not receive your order within this time, please get in touch and we will advise.

Returns and Cancellations

How to cancel

If you would like to cancel your order, you just need to let us know that you have decided to cancel. To do this you can call us on 00393475446148  with your Order Number email to hand. Alternatively you can notify us online on store@interzonegalleria.it.
Please include your order number and clearly specify which product(s) you wish to return.

Returning your items

If you have already received your order, it needs to be returned to INTERZONE STORE in full and in resalable condition before the refund is made. We also ask that you return the packaging wherever possible. You can arrange collection of cancelled online orders by contacting us . Please have your order number and delivery receipt to hand. We will then arrange for a collection.
For all online purchases returned after 14 days you are responsible for the cost of returning the product(s) unless the product is faulty or not as described, in which case we will refund any reasonable costs you incur in returning it to us. If you are returning your product(s) because they are faulty or incorrect, no collection fee will be charged. We will make any refund due to you as soon as possible and within the following timelines:

• If you have received the product(s) and we have agreed not to collect them from you, 14 days after the day on which we receive the product(s) back from you (or if earlier, the day on which you provide us with evidence that you have sent the product(s) back to us; or
• If you have not received the product(s) or you have received them and we have agreed to collect them from you, 14 days after you inform us of your decision to cancel the contract.

Your consumer rights

INTERZONE STORE returns and delivery policies are in addition to and do not affect your legal rights in relation to goods that are faulty or not as described.

General terms relating to our relationship with you

If you would like more information about INTERZONE, or want to get in touch with us, please contact us or contact customer services on mobile 00393475446148.

Events Beyond Our Reasonable Control

We will not be responsible for any delay or failure to comply with these general terms and conditions or the returns policy if the delay or failure arises from any event which is beyond our reasonable control. Such events would include (but are not limited to) fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism or malicious damage to or destruction of our premises, equipment or goods

Waiver

If you breach these general terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the general terms and conditions or returns policy. 

Invalidity

In the event that one or more of the terms set out in these general terms and conditions or in the returns policy is held to be invalid by a competent authority, the remaining terms shall continue to have effect and you will still be bound by them. 

Privacy

Personal information, such as your contact details, that you provide to us during the order process will be kept and used by us in accordance with our  Privacy policy.

Disputes and Jurisdiction

In the event you have a complaint regarding a product or service purchased from INTERZONE, please contact us at store@interzonegalleria.it.
The courts of Bologna (Italy) have exclusive jurisdiction to settle any dispute,arising from or connected with this Agreement (including a dispute regarding the existence, validity or termination of this Agreement) or the consequences of its nullity.