We sub-contract our Delivery Service to trusted transport service providers, however we’ll always remain responsible for the performance of the Delivery Service.

Delivery charges

The delivery charges are based on your postcode, the weight, size, nature, and value of your products as well as   delivery to a single property or address. Promotional delivery charges will apply at our discretion and may be withdrawn at any time before the booking is taken.

Online delivery dates

You will automatically be allocated the earliest delivery date possible during the checkout stage.

We aim to deliver your online order within 14 days of purchase, depending on stock availability and the delivery address. We will deliver your order within 30 days of the order date unless otherwise agreed between us.

We will try our best to meet the delivery date, however there may be times where we are unable to do this and your confirmed delivery date will be different. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you.

If you will not be available, please request a different delivery date as soon as possible and no later than 48 hours before the planned delivery date by speaking to an INTERZONE STORE: contact us

Checking the status of your delivery

You can use your order number along with you surname, email address or postcode to view your order status.

Changing the date of delivery

If you would like to change your delivery time or date, please contact INTERZONE STORE who will advise if this is possible contact us.

Delivery restrictions

What information do we require from you?

When you arrange your delivery, we will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by giving you written notice.

You are responsible for ensuring that you are available to accept delivery.

On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered and be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document. Missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us within a reasonable time at a later date if you find a defect in your products. If you refuse to sign the delivery document, this will be taken as refusal to accept delivery.

Damaged items

If items within packaging are faulty or damaged, please notify INTERZONE STORE contact us as soon as possible after delivery. Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges.

Delivery:

You will normally receive a dispatch email from us when your order ships.  This will usually be within 3 working days of you placing your order.  The time taken to receive your order will vary according to the shipping method used.  As a general guide you should expect to receive your order within the following timescales after shipment has taken place:

PACCO CELERE 3 (4 days no weekend)
0-3 kg: 9,90 €
3-10 kg: 13,90 €
10-20 kg: 16,90 €
20-30 kg: 21,90 €

SPECIAL PACKAGING (4 days no weekend)
0-3 kg: 24,90 €
3-10 kg: 33,90 €
10-20 kg: 41,90 €
20-30 kg: 51,90 €

FOREIGN COUNTRIES

EU countries

10-15 days: 30 €

EU countries Special Packaging

10-15 days: 60 €

Other countries

20-30 days – Shipping request. Contact us on store@interzonegalleria.it to know the specific fee for your Country.

Please note that overseas delivery times can vary considerably from country to country.

If you do not receive your order within this time, please get in touch and we will advise.